01Operator and contact details
Manara One operates this website through two entities: [UAE ENTITY LEGAL NAME], licensed in the Emirate of Sharjah under licence number [LICENCE NO.], with its address at [SHARJAH ADDRESS]; and [US ENTITY LEGAL NAME], established in [US STATE], with its address at [US ADDRESS]. The relevant entity is identified in a customer’s signed agreement. Website legal correspondence may be sent to legal@manaraone.com; privacy and Data Protection Officer enquiries to privacy@manaraone.com; security reports to security@manaraone.com; and accessibility feedback to accessibility@manaraone.com. Please identify the relevant service and request without including unnecessary personal or confidential information.
02Lawful and authorised purposes
Use Manara One’s website, applications and connected services only for lawful purposes and within the authority granted to you. Respect other people’s privacy, intellectual property and access rights. A customer’s administrators must communicate relevant permissions and acceptable conduct to users. This policy supplements website terms and customer agreements; it does not grant additional access or override mandatory law. UAE use must comply with Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes, including restrictions on unauthorised access, interception and data misuse. Compliance with a technical setting does not make an otherwise unlawful activity permissible.
03Unauthorised access and harmful automation
Do not access another user’s or tenant’s information without permission, intercept traffic, steal credentials, exploit a vulnerability or circumvent role, field or company permissions. Do not distribute malware, forge device messages, defeat replay protections or deliberately consume resources to impair availability. Scraping, crawling or automated requests must not harm the service, evade protective controls or extract restricted content. Do not use multiple identities to bypass restrictions or retain access after it is withdrawn. Security research is permitted only within the good faith disclosure conditions on the Security page; discovery of a weakness does not authorise continued access or data collection.
04Data, content and intellectual property
Submit only information you are authorised to provide and process it for a lawful, disclosed purpose. Do not publish unlawful content, impersonate others, engage in fraud or harassment, or misuse private communications and personal records. Respect copyright and trademark rights, including Federal Decree-Law No. 38 of 2021 on Copyright and Neighbouring Rights and Federal Decree-Law No. 36 of 2021 on Trademarks where applicable. Do not remove attribution or claim ownership of third party assets. Protect credentials and integration secrets and report accidental exposure promptly. Avoid placing sensitive or unnecessary personal information in public enquiries or website AI messages.
05Devices, monitoring and surveillance
Do not use GPS, attendance, camera or phone tracking capabilities for unlawful surveillance, covert monitoring or activity beyond the controller’s authority. Customers must establish a lawful basis, give appropriate notices and record required DPIAs before high risk processing. Respect employment and privacy obligations and any restrictions in the customer agreement. Biometric templates must not be collected or stored through Manara One. Cameras do not provide face recognition or place video in ERP records. Do not attempt to repurpose event integrations to defeat these boundaries. An approved configuration is not permission to monitor people outside the stated and lawful operational purpose.
06Messaging, consent and contact preferences
Manara Cadence messaging must respect consent, channel rules, unsubscribe instructions and applicable do-not-contact registers. Do not send spam, deceptive promotions, threats or messages to people who have withdrawn permission where permission is required. Maintain evidence of consent and do not purge it to conceal an objection or previous contact restriction. Voice, WhatsApp, email and SMS may have different legal and provider requirements; enabling a channel does not remove them. Marketing email must honour applicable CAN-SPAM unsubscribe requirements. Customers are responsible for lawful audience selection, message content and authorised sending, and must promptly action stop requests through their operational processes.
07AI outputs and human accountability
AI output requires human review before material business decisions, external communication or action affecting people. It may be incomplete or inaccurate and is not legal, tax or regulatory advice. Do not present a generated recommendation as a binding determination or a qualified professional opinion. Do not use AI to evade permissions, reveal confidential data, discriminate unlawfully or automate a decision without required safeguards. Customer Manara AI is read only under user permissions and requires a recorded DPA and approved DPIA before enablement. Public website AI is separate: provide a general business description rather than personal, confidential or customer ERP data.
08Abuse reporting and proportionate enforcement
Report suspected abuse to legal@manaraone.com, or security incidents to security@manaraone.com. Provide relevant URLs, timing and a concise description without sharing unnecessary personal data. We may investigate, preserve evidence, restrict harmful activity or suspend access as permitted by the signed agreement and applicable law. Measures should be proportionate to the risk and may be urgent where data or availability is threatened. We may contact the affected customer or competent authorities where lawful or required. You must cooperate with lawful remediation and must not retaliate against good faith reports. This policy does not exclude mandatory consumer rights or replace contractual dispute procedures.